Customer Relationship Management applications, have enabled organizations to drive customer retention and brand loyalty. Traditional CRM applications have failed to keep pace with changes in the market and technology. It simply focusses on delivering better service lack the capabilities to proactively meet customer needs in a complex global market. For Improving customer experience and to deliver a superior overall customer service, FFReporting’ CRM application is the solution of choice.
Customer Relationship Management application is process-driven, customer-centric business solutions that deliver the ideal customer experience while simultaneously reducing costs. Built on a dynamic platform, CRM application revolutionize business customer relationship management with CRM tool.
Customer Relationship Management application is completely dynamic and user has the power to understand the customer needs and can design the custom processes.
Below is the list by which the user can create custom processes to achieve better customer experience which depicts Customer Relationship Management or CRM software.
- Profiles/Permissions
- Objects
- Fields
- Layouts
- View
- Report types
- Reports
- Dashboard
- Email integration
- Add-ons (Excel plug-in, Data loader)
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